Question...I ordered a 44 inch wind chime, and it came in a box that was only 35 inches. Did you send me the wrong size?
Answer... No, we did not. The top cap, and wind sail fold up neatly into a smaller size box then the chime would if it was hanging up. The overall length of the chime (when hanging up) is usually expressed in inches measured from the top of the ring hook to the bottom of the sail. This is true for every chimes we have.
Question...I ordered a 50 inch wind chime, and the longest tube is only 36 inches? Did you send me the wrong size?
Answer... No, we did not. The length and thickness of the tubes allow the chime to be tuned to a musical note. The overall length of the chime (when hanging up) is usually expressed in inches measured from the top of the ring hook to the bottom of the sail. This is true for every chimes we have and we show this overall size.
Question...How fast can I order and receive a engraved item?
Answer... Most of the time we can engrave and ship within 24 hours. During high seasons, April, May, November, and December. We may take 48 hours or more before shipment.
Question... Why can't i fit just a few more characters on my engraved sail?
Answer. Each chime that we can engrave has a certain number of characters (letters/numbers/spaces) that will fit on the sail. A bigger wind chime will have a bigger sail, and more available space to engrave.
Question...I ordered a wind chime, and two weeks later the same chime went on sale, Can I get a refund of the difference?
Answer... No, we do not offer post-order price matching when an item's price drops after you buy it. Our prices regularly change, and the price you paid when your order shipped was the lowest price we were able to offer at the time. We consistently offer competitive prices on everything we carry because we know low prices are very important to our customers.
Hint: we have two main sales periods a year. before mother's day, and before the year end holidays. Otherwise we have monthly specials on selected wind chimes..
Question...I ordered a wind chime, and changed my mind after it was shipped, can I refuse delivery and receive a refund?
Answer... No, once a order ships from our warehouse, the item is yours. Exceptions include returning an order under our 30 day money back return policy. We take returns on everything except engraved personalized, or special orders. Just view our Returns & Exchanges page: https://whimsicalwinds.com/Returns-and-Exchanges