Frequently Asked Questions Whimsical Winds Wind Chimes Frequently Asked Questions

FAQs

Question...I ordered a 44 inch wind chime, and it came in a box that was only 35 inches. Did you send me the wrong size?

Answer... No, we did not. The top cap, and wind sail fold up neatly into a smaller size box then the chime would if it was hanging up. The over all length of the chime (when hanging up) is usually expressed in inches measured from the top of the ring hook to the bottom of the sail. This is true for every chimes we have.

Question...I ordered a 50 inch wind chime, and the longest tube is only 36 inches? Did you send me the wrong size?

Answer... No, we did not. The over all length of the chime (when hanging up) is usually expressed in inches measured from the top of the ring hook to the bottom of the sail. This is true for every chimes we have.

Question...I ordered a wind chime, and two weeks later the same chime went on sale, Can I get a refund of the difference?

Answer... No, we do not offer post-order price matching when an item's price drops after you buy it. Our prices regularly change, and the price you paid when your order shipped was the lowest price we were able to offer at the time. We consistently offer competitive prices on everything we carry because we know low prices are very important to our customers.

Question...I ordered a wind chime, and changed my mind after it was shipped, can I refuse delivery and receive a refund?

Answer... No, once a order ships from our warehouse, the item is yours. Exceptions include returning a order under our 30 day money back return policy. Just view our Returns & Exchanges page:

PLEASE NOTE: We do not accept returns in this manner, therefore you will lose your chime, (and your money).

But the postman, fedex, ups driver told me i could just refuse it? He is correct. But that does not mean we will accept it, or pay for the return shipping. If no one pays for the return shipping, no one will ship it and the chime (Your Chime) is lost forever. We have a return policy that when followed, will get your money back.

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Established 2006 | Finely Tuned Music Snatched from the Air
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