Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. PLEASE DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
If you are not satisfied with your purchase, you can return the product within 30 days of your receipt as long as the product is returned in NEW, UNUSED and RESALABLE condition inside its original packaging.
Most products properly returned under this policy are eligible for a refund which may include an in-store credit, or credit to your original payment method.
Please take note: Custom products (Orders) are not returnable. We do not accept returns for products that are personalized (engraved), for products that are made to order or Large chimes over 65 inches that are made to order, or engraved to your request, or whose tuning is to your request.
If you are returning a purchase due to receiving an incorrect item, we replace your item, or refund your full purchase.
If you are returning a purchase due to damage during shipment, You must first make your return available for inspection by our shipping damage insurance company, and assist in completing a claim.
After which, we will either refund your purchase price, repair the damage, or replace the item at our discretion.
We will credit you for your product purchase price upon our receipt and inspection of the returned product, minus any applicable fees as outlined below.
We do not refund outbound shipping costs or we deduct our actual outbound shipping costs for all shipping discounts including free shipping sales.
We do not refund costs associated with Gift wrapping, greeting cards, of any custom items included.
We may charge a repacking-fee of 15% should the outer/inter package be damaged, or the product needs to be repackaged.
Some of our products are "drop-shipped" directly from the manufacture and a restocking fee of 25% will apply.
There is a $ 25 fee for all order cancellations made prior to shipping on none stocked or custom products.
All returns will be inspected for use prior to issuing credit.
We will NOT provide a refund for goods that have been used, damaged, removed from the original packing, or for items lost during return. Please use shipment Insurance for your return to protect your refund.
If you are returning a product that was originally purchased with a gift certificate, or items shipped to an address other then your billing address, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our products, and does not include shipping costs.
Please contact customer service at 1-800-853-0679 or Email Us for shipping instructions, and we will be happy to assist you. Our customer service hours are 11AM-6PM ET Mon-Fri, Sat & Sun.