Returns & Exchanges

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. PLEASE DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.

If you are not satisfied with your purchase, you can return the product within 30 days of your receipt as long as the product is returned in NEW, UNUSED and RESALABLE condition inside its original packaging.

Please contact customer service at 1-800-853-0679 or Email Us at [email protected] for shipping instructions, and we will be happy to assist you. Our customer service hours are 11AM-5PM ET Monday-Friday

Most products properly returned under this policy are eligible for a refund which may include an in-store credit, or credit to your original payment method.

Custom products (Orders) are not returnable. We do not accept returns for products that are personalized (engraved), for products that are made to order per your request. We do not accept returns for very large chimes (over 65 inches) that are produced at order (non-stock), or are sized to your request.

If you are returning a purchase due to receiving an incorrect item, we will replace your item, or refund your full purchase.

If you are returning a purchase due to damage during shipment, first, please contact us to make your return available for inspection by our shipping damage insurance company, and assist us in completing a claim. After which, we will either refund your purchase price, repair the damage, or replace the item at our discretion.

We will credit you for your product purchase price upon our receipt and inspection of the returned product, minus any applicable fees as outlined below.

We do not refund outbound shipping costs.

We do not refund costs associated with gift wrapping, greeting cards, or any custom items included.

Once a custom order enters production but has not yet shipped, there is a 15% cancellation fee.

We may charge a repacking-fee of 15% should the outer/inner package be damaged, or the product needs to be repackaged upon return.

We may charge a restocking-fee of 15% on some products due the the manufacturer's requirements.

We will NOT provide a refund for goods that have been used, damaged, removed from the original packing, or for items lost during return. Please use shipment Insurance for your return to protect your refund.

If you are returning a product that was originally purchased with a gift certificate, or items shipped to an address other than your billing address, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our products, and includes shipping costs.

Please contact customer service at 1-800-853-0679 or Email Us at [email protected] for shipping instructions, and we will be happy to assist you. Our customer service hours are 11AM-5PM ET Monday-Friday