Return and Exchange Policy

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.

If you are returning a product under the following conditions:

• Purchased with a gift certificate
• Shipped to an address other than your billing address
• Given to you as a gift

You will receive an in-store credit as your refund. The in-store credit can be used on any of our products and includes shipping costs.

If you are not satisfied with your purchase, you can return the product within 30 days of receipt as long as the product is returned in NEW, UNUSED, and RESALABLE condition inside its original packaging.

Return Policy Details

• Custom products (personalized/engraved/custom graphic) are not returnable.
• We do not accept returns for very large chimes (over 65 inches) produced at order or sized to your request.
• If the return is due to an incorrect item, we will replace or refund your full purchase AND issue a return label.
• If the return is due to damage during shipment, we will replace or refund your full purchase AND issue a return label.
• If the return is due to damage during shipment, please contact us to facilitate an inspection and insurance claim.

Refund Policy

• Refunds will be issued after receipt and inspection of the returned product.
• Refunds may include an in-store credit or credit to your original payment method.
• We do not refund outbound shipping costs, gift wrapping, greeting cards, or custom items.
• Once a custom order enters production, a 15% cancellation fee applies.
• We may charge a 15% repacking or restocking fee for damaged or returned items, based on the manufacturer’s requirements.
• We will not provide refunds for used, damaged, or improperly packaged items. Please use shipment insurance for returns to protect your refund.