Shipping & Delivery Policy
Please order early to avoid expected holiday season delays in UPS & USPS shipping.
Please review our entire shipping & delivery policy BEFORE placing your order.
Shipping Destinations
We currently ship to any valid street address in the 50 United States. Unfortunately, we do not ship outside the USA.
Shipping Times
We display UPS delivery date estimates based on time in transit with rates once you are ready to check out.
So, order ahead to arrive early!
Warehouse Locations
We currently ship the following products from the locations listed below:
- ARABESQUE - 08085
- BELLS OF VIENNA - 08085
- CARSON - 08085
- COHASSET - 08085
- CORINTHIAN - 08085
- GRACENOTES - 08085
- IN LOVING MEMORY - 08085
- MAJESTY BELLS - 08085
- NORTHCOUNTRY - 08085
- SHENANDOAH - 08085
- WHITEHALL - 49437
- WOODSTOCK - 08085
Shipping Methods
We offer a variety of shipping options, including Free Standard Shipping (on select sales and products), Standard Shipping, Expedited Shipping, and Express Shipping within the contiguous 48 United States.
Orders shipped to Alaska & Hawaii are not eligible for Free Standard Shipping.
Orders over $ 250 items may require an adult signature upon delivery based on individual circumstances.
Shipping Costs
To preview shipping charges, add items to your cart and select **“Get a Shipping Estimate”** or, if signed in, choose **“Change Your Shipping Estimate Location.”** Enter your details to view all available shipping options and costs, including upgrades.
Free Standard Ground Shipping (When Available)
- Order over the phone or online at WhimsicalWinds.com
- Choose a single U.S. address (excluding Alaska and Hawaii)
- Select Standard Ground Shipping at checkout
- Orders may take up to 7 business days to arrive
Risk of Loss
All items purchased from WhimsicalWinds.com are shipped under a shipment contract. This means that the risk of loss and title pass to you once the item is delivered to the carrier (UPS, USPS).
Shipping Insurance
All items are insured for the base carrier commercial value: 0 for UPS and for USPS. If you need to make an insurance claim, you must cooperate with the insurance company or its representative to receive compensation for damages or loss during shipping.
Standard Ground Shipping
Orders for in-stock items are typically shipped Monday through Friday from New Jersey. Whitehall products will ship from the manufacturer in Michigan. Standard ground orders will usually arrive within 3 to 7 business days. Once your order has shipped, we cannot alter the delivery address.
Special, engraved, and personalized items may require up to 5 additional business days for processing. During peak seasons (April 1 - July 31, and October 15 - December 23), delays may occur, so please plan ahead.
Standard Overnight
Overnight orders are given top priority and usually ship within 12 hours (excluding weekends and holidays). UPS transit time does NOT include the day the package is received and processed. These orders may arrive within 1 business day if placed by 11am EST, Monday through Friday. Custom orders are not eligible for overnight delivery.
Orders Damaged in Shipping
If your order is damaged during transit, please refuse the shipment and inform the carrier. Contact us at [email protected] or call us at (856)-210-6091 to arrange for a shipping insurance claim.
Shipping Refunds
Shipping charges are refunded only if the error is on our part. If you received an incorrect item or damaged goods, please contact us for assistance. Refunds for shipping will be adjusted if only part of your order is returned.
Miscellaneous
We are not responsible for shipping delays caused by carriers. Any modifications to your order, such as canceling items or changing shipping details, may affect your eligibility for discounts and free shipping.
Returned items are still subject to regular shipping fees. If the returned items affect your order's total cost, shipping fees or discounts may be deducted from your refund.
Whimsical Winds reserves the right to change or discontinue the free shipping offer at any time. For more details, see our Returns & Exchanges policy.
