Whimsical Winds Wind Chimes Shipping & Delivery Whimsical Winds Wind Chimes Shipping & Delivery Policy

Delivery Policy

UPDATED 11/14/2020: Shipping, delivery and customer service experience may vary based on the impact of COVID-19. Please order early to avoid expected holiday season delays in UPS, FedEx & USPS shipping.

Please review our entire shipping & delivery policy BEFORE placing your order.

Shipping Destinations

We currently ship to any street address in the 50 United States, including APO's, and FPO's. We do not ship outside the USA. A Valid Street Address must be provided.

Shipping Times

We display UPS delivery date estimates, based on time in transit, with rates.

Delivery dates shown are for example purposes only, and do not include delays due to options (engraving ect.) included with your order or for delays due to weather, order volume, or act of nature. Order ahead, to arrive early

Warehouse Locations

We currently ship the following products from the these locations.

CARSON 08043

Shipping Methods

WhimsicalWinds.com offers a variety of shipping options, including Free Standard shipping (select Sales & products), standard shipping, Expedited shipping. & Express Shipping to all of our customers who place orders to be shipped to one of the contiguous 48 United States. Orders shipped to Alaska & Hawaii are not eligible for Free Standard Shipping.

Some oversize or special handling orders will be shipped via Common Carrier. The shipping charge and approximate shipping time will be noted at Checkout. Delivery of oversize, special handling, or orders whose total cost is over $ 250.00 will require an adult signature at the time of delivery.

Shipping Costs

Our paid shipping charges are based on standard carrier flat fee rates.

To preview the shipping charges, enter the items you want to order into your shopping cart. This will display all available shipping and the costs to ship or to upgrade shipping.

FREE Standard Ground Shipping (When Available)

1. Place an order over the phone, or by going online at WhimsicalWinds.com.

2. Select a single U.S. address per order. (Excluding Alaska, and Hawaii)

3. Select Standard Ground Shipping as your shipping method.

4. With free shipping, your order may take up to 7 business days to arrive.

When you choose free shipping, all orders will ship by the least expensive method available to us at the time of shipment, regardless of any shipping method that may otherwise have been available

Risk of Loss

All items purchased from whimsicalwinds.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier. (UPS, FedEx, USPS)

Shipping Insurance


Should you need to make a insurance claim, You must agree to all terms, and provide all necessary cooperation to the Insurance company or their representative in order to receive credit or remuneration for damage or loss in shipping.

Standard Ground Shipping

Orders for items that are in stock are usually shipped Monday through Friday from locations in Pennsylvania, California, Maine, New Jersey, New York and Michigan.

Standard ground shipping orders will arrive within 3 to 7 Business Days for orders placed Monday through Sunday.

Once delivery of your order is made to the shipping carrier, please call us if you need to make a change to the delivery address while your package is in route.

Special Order, Engraved, and Personalized items may require up to 5 additional business days processing time before shipment for these services. During 'High Seasons' April 1 thru July 31, and October 15 thru December 23, we may experience delays in shipment. Please plan accordingly!

Standard Overnight

These orders are given Top priority. Standard Overnight orders for items that are in stock are usually shipped within 12 hours, excluding weekends & holidays. Overnight orders may arrive within 1 Business Days for orders placed by 11am EST, Monday through Friday.

Exceptions are Engraved or Personalized chimes will ship within 24 Hours.

Custom orders are not eligible for overnight delivery.

Standard Overnight orders are NOT guaranteed to arrive overnight. Many locations within the USA do not have overnight service available. Call us @ 1-800-853-0679 or write [email protected] before placing your order so that we may assist you in estimating delivery.

Orders Damaged in Shipping

If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call or write WhimsicalWinds.com Customer Service [email protected] or (1-800-853-0679) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call Customer Service to make arrangements for a shipping insurance claim. In order to receive a refund on items damaged in shipping, you must cooperate with and provide any required information to our shipping insurance and/or shipping carrier.

Shipping Refunds

Your original shipping charge will only be refunded by us, for a item sent to you through our error. This refund will automatically be credited once we receive and inspect the item. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see our returns policy for further details.

If you received an item in error, and believe you qualify and would like us to pay for return shipping, you must email us at [email protected] or call us at 1-856-853-0679, before attempting to return the item. For items received damaged, the shipping insurance will cover the outbound and return shipping costs, once the claim is settled. For items received defective, we must refer you to the manufactures warranty for repair and/or replacement. Reference Warranties and Repairs for more information.


Whimsical Winds is not responsible for any shipping delays by the shipping carrier.

Modifying orders such as canceling items, combining orders, or changing your shipping address, method, or preferences might affect your order's eligibility for the free shipping offer or other discounts and you may be liable for shipping or other service charges in effect at the time of your order.

Returned items are still subject to regular shipping fees. Should the returned items affect the dollar amount of the initial sales order, shipping fees or Discounts ,these costs may be deducted from refund amount unless otherwise stated.

Whimsical Winds reserves the right to change, update, or discontinue the FREE shipping offer at any time. Our liability for items you would like to return is limited to a refund of the price paid for the item and does not include shipping and may include a restocking fee. Our Liability for items received in error is limited to a refund of the price paid for the item, outbound shipping (except free shipping) and return shipping.

COD, and/or Signature required return shipments will not be accepted. We may modify, cancel, or update our shipping policy at any time without notice, but the shipping policy in effect at the time of shipping will govern.

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